Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") applies to jkq22 and all services, features, and interfaces operated under the jkq22 brand, including the website at jkq22.com and any associated mobile interfaces (collectively, the "Platform").

1.2 jkq22 acts as the data controller for personal data collected through the Platform. We process personal data in accordance with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia, where applicable, and international data protection standards.

1.3 This Policy should be read alongside the jkq22 Terms & Conditions. Capitalised terms not defined herein carry the meanings given in the Terms & Conditions.

1.4 If you have questions about this Policy or how jkq22 handles your data, please contact our support team at the details provided in Section 13.

2. Personal Data We Collect

2.1 jkq22 collects personal data through several channels: information you provide directly during registration and account use, information generated automatically through your interaction with the Platform, and information received from third-party payment and identity verification providers.

2.2 Information You Provide

2.3 Automatically Collected Data

2.4 Data from Third Parties

jkq22 may receive personal data from third-party identity verification providers (for KYC compliance), payment processors (for transaction confirmation), and fraud detection services. Such data is used only for the purposes described in this Policy.

3. How jkq22 Uses Your Personal Data

3.1 jkq22 uses the personal data it collects for the following purposes:

• Account administration: Creating and maintaining your jkq22 account, processing deposits and withdrawals, and managing account security;
• Identity verification (KYC/AML): Verifying your identity before processing withdrawals and complying with applicable anti-money laundering obligations;
• Platform delivery: Providing access to all jkq22 services including Sportsbook, jkq22 Casino, Slots, and Lottery;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, account takeover, and unauthorised access;
• Responsible gaming compliance: Monitoring play patterns to identify problem gambling indicators and applying account-level responsible gaming controls where required;
• Customer support: Responding to queries, resolving disputes, and improving support quality through interaction records;
• Communications: Sending transactional notifications (deposit confirmations, withdrawal updates, login alerts) and, where you have opted in, promotional communications about jkq22 offers;
• Analytics and improvement: Understanding how users interact with jkq22 to improve Platform performance, game selection, and user experience;
• Legal compliance: Meeting obligations under applicable law, including data retention requirements and responses to lawful regulatory requests.

3.2 jkq22 does not use personal data for fully automated decision-making that produces legal effects on users without human review.

4. Legal Basis for Processing

4.1 jkq22 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the jkq22 service you have contracted for — account management, game delivery, payment processing;
• Legal obligation: Processing required to comply with applicable law, including KYC/AML verification, age verification, and regulatory reporting;
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform analytics, and responsible gaming compliance — where these interests are not overridden by your rights;
• Consent: Promotional communications and non-essential cookies — where we rely on consent, you may withdraw it at any time without affecting prior processing.

5. Data Sharing and Disclosure

5.1 jkq22 does not sell, rent, or trade personal data to third parties for their own marketing purposes.

5.2 jkq22 may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: Banks, e-wallet operators (Touch n Go, Boost, GrabPay), and cryptocurrency processors — to facilitate transactions;
• Identity verification providers: Third-party KYC and AML screening services — to verify user identity and meet legal obligations;
• Game providers: Certified gaming software providers (including Pragmatic Play, PG Soft, Evolution, and others) — to deliver game content and settle winnings. These providers receive only the minimum data necessary;
• IT and security service providers: Cloud hosting, CDN, and cybersecurity vendors operating under strict data processing agreements;
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction.

5.3 All third-party processors engaged by jkq22 are bound by data processing agreements that restrict use of personal data to the specified purpose and require compliance with applicable data protection standards.

6. Cookies and Tracking Technologies

6.1 jkq22 uses cookies and similar technologies on the Platform. These fall into the following categories:

• Strictly necessary cookies: Required for the Platform to function — session management, authentication tokens, security identifiers. These cannot be disabled without impairing Platform functionality;
• Functional cookies: Remember your preferences such as language settings, game display options, and notification choices;
• Analytics cookies: Measure Platform usage patterns — pages visited, session duration, game preferences — to help jkq22 improve the service. Data is aggregated and not linked to individual identity for analytics purposes;
• Security cookies: Detect unusual login patterns, support two-factor authentication flows, and log access anomalies for fraud prevention.

6.2 jkq22 does not use third-party advertising or retargeting cookies. Your jkq22 usage data is not shared with advertising networks.

6.3 You may manage cookie preferences through your browser settings. Disabling cookies beyond strictly necessary ones may affect Platform functionality.

7. Data Retention

7.1 jkq22 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to applicable legal retention requirements.

7.2 For active accounts, transactional and identity data is retained for the duration of the account relationship plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.

7.3 Support interaction records are retained for three (3) years from the date of the interaction. Automated session and usage data is retained for a maximum of twenty-four (24) months.

7.4 Where data is retained solely for legal compliance purposes following account closure, access to that data is restricted to personnel with a specific compliance function.

8. Your Data Rights

8.1 Subject to applicable law and jkq22's legal obligations, you hold the following rights over your personal data:

• Right of access: Request a copy of the personal data jkq22 holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data held on your account;
• Right to erasure: Request deletion of your personal data where there is no overriding legal basis for continued retention;
• Right to restrict processing: Request that jkq22 pause certain uses of your data while a dispute is resolved;
• Right to data portability: Request your personal data in a machine-readable format for transfer to another service provider;
• Right to object: Object to processing based on legitimate interests, including direct marketing communications;
• Right to withdraw consent: Where processing relies on consent, withdraw that consent at any time. Withdrawal does not affect lawfulness of processing prior to withdrawal.

8.2 To exercise any of the above rights, contact the jkq22 support team (details in Section 13) with adequate identification. jkq22 will respond within thirty (30) days of a verified request.

8.3 Where jkq22 declines a data rights request, the reasons for refusal will be communicated and you will be informed of your right to escalate the matter to the relevant supervisory authority.

9. Data Security

9.1 jkq22 implements technical and organisational security measures appropriate to the risk of the data processed, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jkq22 Platform;
• Passwords stored as salted cryptographic hashes — jkq22 staff cannot view your password;
• Role-based access controls limiting internal access to personal data to personnel with a specific operational need;
• Regular security assessments and penetration testing of Platform infrastructure;
• Automated anomaly detection for login patterns, payment behaviour, and account access from new locations or devices.

9.2 In the event of a personal data breach that presents a risk to your rights and freedoms, jkq22 will notify affected users and, where required, the relevant supervisory authority, within applicable statutory timeframes.

9.3 No security measure is absolute. You are responsible for maintaining the confidentiality of your jkq22 login credentials and for notifying support immediately if you suspect unauthorised access.

10. Children's Privacy

10.1 The jkq22 Platform is strictly for individuals aged 21 and above. jkq22 does not knowingly collect or process personal data from persons under the age of 21.

10.2 If jkq22 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed in accordance with jkq22's age restriction enforcement policy.

10.3 If you believe a minor has registered on the jkq22 Platform, please contact support immediately so the matter can be addressed without delay.

11. International Data Transfers

11.1 jkq22 may transfer personal data to service providers and game technology partners operating outside of Malaysia. Where such transfers occur, jkq22 ensures that appropriate safeguards are in place, including standard contractual clauses or transfers to jurisdictions recognised as providing adequate data protection.

11.2 By using the jkq22 Platform, you acknowledge that your personal data may be processed in jurisdictions outside Malaysia where data protection laws may differ from those in Malaysia.

12. Updates to This Policy

12.1 jkq22 may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or Platform functionality. The date of the most recent revision is displayed at the top of this page.

12.2 Where changes are material, jkq22 will notify registered users by email or through an on-Platform notice prior to the changes taking effect. Continued use of the Platform following notification constitutes acceptance of the revised Policy.

13. Contact and Data Enquiries

For any questions regarding this Privacy Policy, data rights requests, or concerns about how jkq22 handles your personal data, please contact the support team:

Email: [email protected] (plain text — not a clickable link)

Live Chat: Available 24/7 via the jkq22 Platform after login at jkq22.com.

Data rights requests will be acknowledged within 5 business days and resolved within 30 days of identity verification.